Quality Policy


IMEC is dedicated to human sustainability in the shipping industry and represents its Members in
negotiations over wages and conditions of employment for seafarers.
We provide advice to Members on all aspects of maritime human resources, including the Maritime Labour Convention 2006 and maritime training. We are also involved in the support of seafarer welfare initiatives and are represented on industry roundtables in many key areas including piracy and criminalisation of seafarers.
IMEC manages an increasing portfolio of training initiatives on behalf of its Members, the largest of which
are its cadet and rating programmes at the Maritime Academy of Asia and the Pacific (MAAP), in the
Philippines. We are committed to providing a service that consistently exceeds our Members’ expectations.
IMEC provides thought leadership to the industry on a wide range of matters of maritime labour recruitment, employment and training.
Our Quality Management System is consistent with ISO 9001:2015. Its purpose is to:
• Ensure it has a positive impact on human sustainability in maritime labour supply countries
• Ensure we act on the feedback from our members and others that we engage with
• Continually improve the services we provide
• Remain compliant to all legislative & regulatory requirements
• Ensure that those we engage with have a positive experience
• Incrementally innovate on the services we provide to both our Members and the wider industry
We do this by always looking for opportunities to improve then setting SMART objectives to maximise our strengths and minimise risk.
We all have a responsibility to ensure that our Members receive a quality service and to demonstrate a high level of competence. IMEC’s services and systems are designed, engineered and managed to exceed its Members’ expectations through the simplest and most cost effective means possible.
The organisation is committed to a training policy that ensures all personnel have the necessary competence and training to perform their duties. The Quality Policy is understood by and communicated to all staff within the organisation. It is the responsibility of Senior Management to investigate any quality problems and ensure that corrective action and/or preventative action is implemented as soon as possible. Senior Management shall also ensure Member requirements are determined and met, therefore enhancing customer satisfaction.
All the components that together make up our Management System are regularly reviewed to ensure they are appropriate, understood and most of all the system continually improves and we exceed our Members’ expectations.

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